FAQs

If you are new to Pat Avenue and wish to open a trade account then please email: enquires@patavenue.co.uk or call +44 (0)1604 678780 to request a New Account and Credit Application Form.

If you would like to receive a catalogue please email: enquires@patavenue.co.uk or call +44 (0)1604 678780. We only send out catalogues to businesses who have previously placed orders with us, or are looking to place an order.

Each year we attend: London Toy Fair, Spielwarenmesse International Toy Fair, Nurnberg, AIS Show, Toymaster Show and BETA International. To make an appointment, please get in contact via our contact us page.

We take product safety very seriously and will only distribute products which meet safety legislation requirements. As a member of the British Toy and Hobby Association, we are obliged to adhere to their Code of Practice for safety regarding the design and manufacture of toys. All products have been tested to the highest standard and comply with the European toy safety regulations BS EN 71-1,2,3.

Please allow 3-5 working days for delivery. However, delivery times can vary during busier periods e.g. Christmas.

Please contact our Customer Service team at enquires@patavenue.co.uk or call +44 (0)1604 678780.

We only distribute within the UK and Ireland and therefore unfortunately do not accept export orders.

For high res images, product copy and brand colleterial, please email enquires@patavenue.co.uk.

UK Mainland (not including postcodes IV & KW, Scottish Highlands & Islands, Channel Islands and ROI).	Free standard delivery on orders over £300 across all ranges. For orders under £300 a postage charge of £10 will be added.
ROI, Scottish Highlands (IV & KW) & Islands, Channel Islands	Free standard delivery on orders over £350 across all ranges. For orders under £350 a postage charge of £30 will be added.